Check eligibility and timing first
The official returns page describes a five-day warehouse request period and conditions based on seller support, product type and resalable condition. It is not a blanket promise that every product can be returned. Check the current order status and policy before relying on it.
The policy contains detailed timing and fee provisions. Read those directly on Pikobuy when making a request; this directory does not process refunds.
Get the costs confirmed before you approve
Return postage, original delivery charges and service fees can affect the amount you recover. The official return page and registration agreement contain different qualifications, so do not treat the word “guarantee” as a promise of a cost-free return.
Read our comparison of the published return-fee terms, then ask support to confirm the breakdown for this order. Keep that reply with the request reference.
Describe the mismatch precisely
Keep the selected option, the source listing and the relevant warehouse photo together. “Ordered navy, received grey” gives support a clearer starting point than “It looks wrong.” For a measurement issue, show the measurement you expected and how the received item was measured.
If you changed your mind rather than received a different item, say so. The reason for a return can affect how the request is handled.
Keep packaging until you decide
Labels, sealed packaging and accessories may matter to return eligibility. If you are uncertain about an item, resolve the question before asking for tags or packaging to be removed.
Record any agreed costs and the request reference in your own order notes. A spreadsheet can help you track a conversation, but the account and support record are where the request is handled.
Sources & further reading
OfficialPikobuy returns & exchanges OfficialPikobuy customer supportReferences reviewed 24 September 2026. Platform terms and listing details can change.